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Customer Service Strategy for Small Business
By Bob Prosen
Here’s some basic customer service strategy for your small business success:
- Customer trust is vital. If you need to raise prices, don’t fool your customers about it. Be up-front and honest.
- If you always offer a quality product or service with benefits, your customers will pay your prices.
- Under Promise and Over Deliver!
- Market Intelligence: Don’t forget to keep an eye on your competition, what they are doing and what they are charging.