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Customer Service Strategy for Small Business
By Bob Prosen | Comments 0
*Video:bob on msnbc – how to succeed in small business
Here’s some basic customer service strategy for your small business success:
- Customer trust is vital. If you need to raise prices, don’t fool your customers about it. Be up-front and honest.
- If you always offer a quality product or service with benefits, your customers will pay your prices.
- Under Promise and Over Deliver!
- Market Intelligence: Don’t forget to keep an eye on your competition, what they are doing and what they are charging.
KUSI – Good Morning San Diego
By Bob Prosen | Comments 0
*Video:bob on kusi – good morning san diego
Here I talk about the hidden opportunities for small businesses during the recession and how to capitalize on them.
Kansas City Action News
By Bob Prosen | Comments 0
*Video:bob on kansas city action news
In this interview I discuss 10 Tips from my book Kiss Theory Good Bye for recession-proofing your small business, non-profit and even your personal life.
Fox News – Bottom Line
By Bob Prosen | Comments 0
*Video:bob on fox news – bottom line
In this video interview I discuss why companies should not downsize, especially without notice.
MSNBC – Elevator Pitch
By Bob Prosen | Comments 0
*Video:bob on msnbc – elevator pitch
This was a fun exercise in which entrepreneurs explain their product proposal to me and I evaluate the effectiveness of their “elevator pitch.”
