Then, access the entire video on "How
To Build Lasting Trust" within your
organization FREE by entering your
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The Trust Solution: Ask this 1 Question to ensure that when an employee fails to deliver on a commitment, he or she NEVER fails to come through again!
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My latest TV interviews:
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By Bob Prosen | June 23, 2010 |
*Video:bob on fox news first – san antonio
Here I discuss the importance of people to your small business as I emphasize in my book Kiss Theory Good Bye.
Change Management Training with Kiss Theory Good Bye
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By Bob Prosen | June 20, 2010 |
*Video:bob on fox business news
My Kiss Theory Good Bye book is always a favorite interview. Here I get to talk about:
- Change management training and other small business skills provide practical, effective management results
- How layoffs make everything worse for a company, not better
- The importance of your people; take care of your employees!
Customer Service Strategy for Small Business
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By Bob Prosen | June 20, 2010 |
*Video:bob on msnbc – how to succeed in small business
Here’s some basic customer service strategy for your small business success:
- Customer trust is vital. If you need to raise prices, don’t fool your customers about it. Be up-front and honest.
- If you always offer a quality product or service with benefits, your customers will pay your prices.
- Under Promise and Over Deliver!
- Market Intelligence: Don’t forget to keep an eye on your competition, what they are doing and what they are charging.
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By Bob Prosen | June 20, 2010 |
*Video:bob on kusi – good morning san diego
Here I talk about the hidden opportunities for small businesses during the recession and how to capitalize on them.
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By Bob Prosen | June 20, 2010 |
*Video:bob on kansas city action news
In this interview I discuss 10 Tips from my book Kiss Theory Good Bye for recession-proofing your small business, non-profit and even your personal life.
The Trust Solution: Ask this 1 Question
to ensure that when an employee fails to deliver on a commitment, he or she NEVER fails to come through again!
Then, access the entire video on
"How To Build Lasting Trust" within
your organization FREE by entering
your name and email below:
"How To Build Lasting Trust" within
your organization FREE by entering
your name and email below:
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